Quality policy
The vision of Petit Pilates© is to become a key player in professional training in Pilates for children:
By creating value for its customers,
By offering adapted and tailor-made services,
By promoting a dynamic and operational pedagogy,
By working with energy, passion and respect for people.
Quality is one of the core values of Petit Pilates©. Our company intends to achieve customer satisfaction by offering innovative services adapted to the context of its customers.
Petit Pilates© will contribute to the achievement of this objective by focusing on the client, through the commitment and action of each person, through management by process and through continuous improvement.
Customer first
The quality perceived by our customers is a measure of our performance. Our business success depends on our ability to consistently provide customers with services that meet or exceed their expectations.
To succeed, we must be better than our competitors. We must constantly listen to our customers in order to understand their needs and quickly implement sustainable improvements in our business.
Commitment and Participation
Our employees must always put the customer first and commit to a process of Excellence.
This is our responsibility and a state of mind, based on the culture and Values of our company.
Petit Pilates© employees must actively contribute to Excellence in Quality. To achieve this over time, everyone must be open to change, have a global vision of activities, act based on facts and adopt a long-term perspective.
We invite our suppliers, our partners in our sphere of influence to adopt the principles of this policy.
Management by process and continuous improvement
Excellence in quality is based on the identification, description, mapping and continuous improvement of our processes.
The needs of our customers must be translated into individual actions and the results driven against measurable objectives. Thus, each employee can understand how to contribute to the satisfaction of our customers and to the improvement of the quality of our services
Actions will be monitored using quantifiable data. The processes will be continually reviewed and actions will be taken to ensure their relevance and effectiveness.
Support charter
For Petit Pilates©, individual support is a continuous relationship centered on the trained person. It aims to create favorable conditions for a collaborative relationship based on respect, benevolence, listening and mutual aid. He provides support while helping him achieve his goals while respecting his own values.
The principles on which Petit Pilates© bases its approach are as follows:
The beneficiary has talents that are unique to him.
He is voluntary for this process.
He is responsible for its success.
He has great abilities that are just waiting to be revealed, developed, encouraged.
He has all the necessary resources to find his own solutions, both professional and personal.
Based on these principles, the Petit Pilates© trainer undertakes to:
Guide the person towards the resolution of their problems by exploring their own resources.
Help the person clarify their values while aligning their actions with them.
Encourage a proactive attitude.
Guarantee absolute confidentiality.
Awaken in the beneficiary an awareness and responsibility in his life.
As part of his responsibilities, the Petit Pilates© trainer is responsible for the process and the achievement of the result. He undertakes to implement his knowledge for the sole purpose of helping and supporting the beneficiary in his development.